Associate Professor in Business Analytics
Norwich, UNITED KINGDOM
His expertise is in data and the use of data in driving greater business efficiency.
Ph.D., Information Systems
M.Sc., Engineering of Interactive Systems
B.Sc., Management of Information Systems
Hospitality Net online
Co-author Dr Nikolaos Korfiatis, of UEA's Norwich Business School, said: "Skill shortages and high employee turnover are key challenges in the tourism and hospitality sector, and the problem is of high economic significance for firms due to the costs associated with severance, training and replacement. Job satisfaction is a critical factor in attracting and retaining a skilled workforce, but also plays a vital role in the customer experience.view more
However, in the case of cultural distance, the relationship is the reverse. “Distance does not always lend enchantment to the view. People like the idea of visiting different cultures but do not always tolerate surprises,” said co-author Dr. Nikolaos Korfiatis.view more
However, in the case of cultural distance, the relationship is the reverse, explained co-author Dr Nikolaos Korfiatis: "Distance does not always lend enchantment to the view. People like the idea of visiting different cultures but do not always tolerate surprises.view more
“Our study results revealed a paradox,” said Dr. Nikolaos Korfiatis, of Norwich Business School at UEA. “Mobile shopping is supposed to make the process easier, and yet concerns about making the right choice, or about whether the site is secure enough leads to an ’emotional ambivalence’ about the transaction — and that mean customers are much more likely to simply abandon their shopping carts without completing a purchase.”view more
This paper investigates the informational value of online reviews posted by employees for their employer, a rather untapped source of online information from employees, using a sample of 349,550 reviews from 40,915 UK firms.
We explore differences in airline passengers’ online ratings toward domestic and foreign carriers. Using a dataset of more than 380,000 airline passenger reviews obtained from TripAdvisor, we show that on average passengers express higher satisfaction (as proxied by their overall rating) for airline service encounters with domestic carriers, exhibiting a form of domestic bias.
National culture exerts substantial influence on consumers' expectations, satisfaction, and evaluations. Despite that, within a service-based context, two cultures are met, that of the customer and that of the service provider, the existing literature systematically explores the effect of customer culture in isolation neglecting the impact of the provider's culture or their joint effect.
Evidence‐based methods for evaluating marketing interventions such as A/B testing have become standard practice. However, the pitfalls associated with the misuse of this decision‐making instrument are not well understood by managers and analytics professionals.
Diabetic retinopathy (DR), one of the most devastating manifestations of diabetes, is a leading cause of blindness among working-age adults. World Health Organization predicts the prevalence of diabetes to increase substantially in the future, leading to an increasing pressure on public health services.